CFO discusses billing problems
The Chief Financial Officer of the Islands Energy Group is apologising to customers who've experienced issues with their bills.
A range of complaints have been reported, including bills being late and higher than expected direct debit amounts being taken from accounts.
A letter has been sent to people affected with details of how they can contact customer services.
Gareth Fooks accepts the issues have been less than ideal:
Healthcare 'top priority' for many ahead of 2026 general election
Survey places health services as number one topic for Manx Radio listeners
Sarah Maltby declares intention to run for Douglas South in 2026 general election
Mrs Maltby has held the seat in Douglas South since 2021
'Broad' efficiency claims blamed for 'nervousness' amongst civil service
Trade union claims unclear messaging on headcount are fuelling uncertainty
Options for future of Tramway Terrace being considered
DoI confirms impact assessment got underway last month
