Steam Packet Company goes cashless at ports

'There is no intention to penalise users who have no access to banking services'

The Steam Packet Company insists it is not penalising customers who have no access to banking services.

It's as the company is set to introduce cashless payments at its ports.

The move is part of a joint initiative with the Department of Home Affairs to 'enhance security, efficiency, and convenience and improve the overall customer experience'.

It's hoped it will help to 'deter illicit activity by reducing the use of cash transactions for travel'.

The change will come into force at ports in Douglas, Heysham, Liverpool, Belfast and Dublin from 27 March.

Passengers will instead be able to make payments using debit or credit cards, mobile payment methods, and contactless transactions. 

The company says cash transactions account for just one percent of total ticket sales; it will continue to accept cash for purchases onboard its vessels.

In a statement, the company said: "There is no intention to penalise users who have no access to banking services. 

"We take our responsibilities as the Island’s lifeline very seriously and we seek to make our services accessible and affordable. 

"We’d ask that any users in this position contact us at least seven days before their intended travel time so alternative payment methods may be discussed."

Managing Director Brian Thomson added: "This move reflects the way our customers now prefer to pay and aligns with wider industry trends.

"By going cashless at ports, we can speed up transaction times, enhance security, and provide a more seamless booking experience while still offering a cash option onboard for those who need it."

A spokesperson for the Department of Home Affairs added: "The Isle of Man Constabulary have been aware for some time that cash payments for tickets are often exploited by criminal gangs looking to traffic drugs and cash between the Island and the UK. 

"We are really pleased to be able to work together with the Steam Packet Company to keep our Island safe."