Cope confirms she sees all response correspondence
Manx Care’s complaints process needs to be improved and ‘strengthened’.
That’s according to the chief executive who says it’s taking longer than it should to respond to some patient’s correspondence.
Teresa Cope says issues have to be taken seriously.
She’d told Manx Radio that there is a plan in place to strengthen the system and learn from previous mistakes:
Ramsey Commissioner welcomes new bus timetable
Juan McGuinness believes the north has had a 'poorer service' previously
Pedestrian bridge to be installed ahead of TT
Roads around the junction expected to reopen by 9am
26-year-old dies following Ballamodha collision
Police confirm death of rider, Callum Moore
Man jailed for sports centre hot tub attack
A man who punched another man in the face several times while he was in a hot tub has been jailed for one year and eight months
New chair of Ramsey Commissioners hopes to see more development
Rob Cowell has taken over the role from Alby Oldham
Changes to Steam Packet schedules next week
It's due to berth depth issues in Douglas as a result of low tides
