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Manx Utilities: 3,000 affected by early direct debit error

Company apologises and issues reimbursments

Manx Utilities says around 3,000 people were affected by an error earlier this week which saw direct debit payments taken a day early.

The company says it quickly took to address the issue after the error was identified.

Since Monday it's issued around a dozen reinbursments to customers who required support.

It has also written letters to those affected, to apologise directly, and to offer further guidance should it be needed.

A support team can be reached on 687675.

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