Manx Care says 'Friends and Family Test' shows improvement
More than 90 percent of people who’ve completed a survey about the medical care they’ve received on the Island say it was ‘good’ or ‘very good’.
Manx Care claims it's ‘proof’ that it’s ‘increasingly improving services in all areas’.
Data from the Friends and Family Test Survey, obtained between October and December last year, has been published, showing an overall satisfaction score of 91 percent.
The feedback, contained in 4,445 surveys, was collated from the following areas:
- Surgery, Theatres, Critical Care and Anaesthetics
- Medicine, Urgent Care and Ambulance Service
- Integrated Cancer and Diagnostic
- Integrated Women Children and Families
- Integrated Social Care and Mental Health Services
- Integrated Primary and Community Care Services and Patient Transfers.
Experience and Engagement Lead Karen Maddox said: "The FFT survey is proof that Manx Care is increasingly improving services in all areas.
"We had an increase of 791 surveys completed in this quarter compared to the last, and the overall average has risen by three percent.
"The survey is anonymous and all feedback is taken seriously; we encourage all service users and patients to participate so that we can continue to focus on problem areas and give people the best level of care possible."
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